Terms and Conditions

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Clear and transparent service terms help every HVAC project move forward safely, efficiently, and with a shared understanding between Comfortly Air Conditioning and our customers. These Terms and Conditions outline the responsibilities, expectations, and operational standards that apply when scheduling or receiving heating and cooling services from our team.

Comfortly Air Conditioning provides professional HVAC services to residential and light commercial customers throughout Palm Beach County, including Wellington, Boynton Beach, Boca Raton, Delray Beach, Westlake, and surrounding communities. Our team brings more than 15 years of field experience to every service call, whether it involves repairing an air conditioning system, installing new equipment, or improving indoor air quality.

Because air conditioning systems involve electrical components, refrigerant systems, ductwork, and specialized equipment, clearly defined service agreements help protect both the customer and our technicians while ensuring professional service delivery.

The following terms explain how HVAC services are scheduled, performed, billed, and supported after completion.

SECTION 1 – SCOPE OF HVAC SERVICES

1.1 Description of Services

Comfortly Air Conditioning provides professional heating, ventilation, and air conditioning services, including but not limited to:

Air conditioning repair.
Air conditioning installation and system replacement.
Routine air conditioning maintenance.
Ductless mini-split installation and replacement.
Air conditioning systems for new construction projects.
Indoor air quality solutions.
Ductwork repair and ductwork replacement.
Air scrubber installation.
Duct cleaning services.
Dehumidifier installation and replacement.
UV light installation for HVAC systems.

The specific scope of work for each project will be outlined in the written estimate, proposal, or service agreement provided to the customer prior to the start of service.

1.2 Estimates and System Evaluations

Estimates are prepared based on the visible condition of HVAC equipment and property access at the time of inspection. System performance, equipment age, ductwork condition, electrical components, and airflow may all be evaluated when determining the recommended service approach.

If previously hidden conditions are discovered during service, such as damaged components, unsafe wiring, restricted ductwork, or additional system failures, the scope of work may require adjustment. In such situations, Comfortly Air Conditioning will communicate with the customer before performing additional work whenever possible.

1.3 Services Not Included

Unless explicitly stated in writing, HVAC services provided by Comfortly Air Conditioning do not include:

Structural modifications to buildings or framing.
Electrical upgrades outside of HVAC equipment requirements.
Home insulation work.
Extensive drywall or ceiling repairs.
Full mold remediation services.
General construction or remodeling work.
Removal of unrelated debris or materials from the property.
Any work outside the agreed service scope must be approved separately.

SECTION 2 – SERVICE SCHEDULING AND OPERATIONS

2.1 Appointment Scheduling

Once an estimate or service proposal has been approved, Comfortly Air Conditioning will coordinate scheduling based on technician availability, service demand, and project requirements.

While we offer 24/7 emergency air conditioning services, appointment times may vary depending on seasonal demand, system complexity, and emergency call volume.

Scheduled service dates may be adjusted due to weather conditions, supply chain delays, equipment availability, or other operational factors common within HVAC service operations.

2.2 Access to HVAC Equipment

Customers agree to provide safe and reasonable access to HVAC equipment and work areas. This may include providing access to:

Customers may be asked to clear stored items near service areas to allow technicians to work safely. Restricted access or unsafe conditions may delay or prevent service completion.

2.3 Emergency Service Operations

Comfortly Air Conditioning provides emergency HVAC services when technicians are available outside standard operating hours.

Emergency service calls may involve additional service charges due to after-hours labor, urgent dispatch, or holiday service requests.

Customers will be informed of applicable service fees whenever possible before technician dispatch.

SECTION 3 – EQUIPMENT INSTALLATION AND SYSTEM PERFORMANCE

3.1 HVAC System Installation

Air conditioning installations and system replacements involve specialized equipment, refrigerant handling, electrical connections, and duct integration.

Comfortly Air Conditioning determines the proper installation method based on property layout, system capacity requirements, airflow considerations, and manufacturer specifications.

Installation timelines may vary depending on equipment availability and site conditions.

3.2 Existing System Conditions

HVAC systems often involve interconnected components such as ductwork, thermostats, electrical systems, and ventilation pathways.

Comfortly Air Conditioning is not responsible for performance limitations caused by existing property conditions, including:

Technicians may recommend system improvements when these conditions affect HVAC performance.

3.3 Indoor Air Quality Equipment

Indoor air quality equipment, such as air scrubbers, UV lights, and dehumidifiers, is designed to improve air quality conditions within the home.

Performance results may vary depending on home layout, ventilation conditions, and environmental factors.

Comfortly Air Conditioning installs these systems according to manufacturer specifications, but cannot guarantee specific health or environmental outcomes.

SECTION 4 – PAYMENT TERMS

4.1 Service Payments

Payment terms will be outlined in the service estimate or proposal. Depending on the type of service performed, payment may be due:

Accepted payment methods may include credit cards, debit cards, electronic payment platforms, or other approved payment options.

4.2 Deposits for Equipment Installation

For larger HVAC installations or system replacements, a deposit may be required prior to scheduling equipment delivery and installation.

The remaining balance will typically be due upon completion of the project unless otherwise agreed in writing.

4.3 Additional Work

If additional repairs or adjustments become necessary during service, Comfortly Air Conditioning will communicate with the customer before proceeding with work outside the original estimate whenever possible.

Approved additional services may appear as updated charges on the final invoice.

SECTION 5 – PROPERTY PROTECTION AND LIABILITY

5.1 Service Safety

HVAC service work may involve ladders, tools, refrigerant systems, electrical components, and heavy equipment.

Our technicians follow professional safety procedures to protect both the property and all individuals present during service.

5.2 Property Protection

Comfortly Air Conditioning takes reasonable precautions to protect surrounding surfaces, landscaping, and property features while performing HVAC service.

In the unlikely event that damage occurs directly due to service activities, we will work with the customer to address the situation responsibly.

5.3 Pre-Existing Conditions

Comfortly Air Conditioning cannot be held responsible for issues resulting from pre-existing conditions, such as:

Technicians may identify such conditions during service and will notify the customer when they are discovered.

SECTION 6 – WARRANTIES AND SERVICE SUPPORT

6.1 Equipment Warranties

HVAC equipment installed by Comfortly Air Conditioning may carry manufacturer warranties covering parts and components.

Warranty coverage is determined by the equipment manufacturer and may require proper registration and routine maintenance.

6.2 Workmanship

Comfortly Air Conditioning performs installation and repair services using professional tools, trained technicians, and industry-accepted HVAC practices.

Workmanship warranties may apply to certain services depending on the scope of work provided.

6.3 Follow-Up Support

Customers are encouraged to contact Comfortly Air Conditioning if questions arise after service completion.

Our team is available to provide guidance, schedule follow-up service when needed, and assist with ongoing system maintenance.

SECTION 7 – CUSTOMER RESPONSIBILITIES

Customers requesting HVAC services agree to:

Provide accurate property and equipment information when scheduling service.
Allow safe access to HVAC equipment and work areas.
Inform technicians of known electrical issues or system concerns.
Follow safety recommendations provided during service.

Failure to meet these responsibilities may affect service scheduling or completion timelines.

SECTION 8 – ACCEPTANCE OF TERMS

By requesting service, approving an estimate, or allowing HVAC work to begin on the property, the customer acknowledges that they have read and agreed to these Terms and Conditions.

These terms support safe HVAC operations, clear communication, and the professional service standards that Comfortly Air Conditioning brings to every project.

Customer Reviews

Has a proven track record of delivering exceptional service, resolving every issue with speed and professionalism.

In order to gather accurate information and compare quotes, I contacted two reputable HVAC service companies in my area. While both took the time to explain my situation, offer multiple options suited to my needs and budget, and gave me confidence that they could perform the work correctly, Comfortly’s personal touch and level of consideration ultimately made the decision an easy one. From the very beginning, the owner responded directly to my request and came out...Read More

Brett Sholar

We had Comfortly come out for HVAC service in Wellington, and Robert was excellent. He did a thorough inspection, cleaned the coils, adjusted the airflow, and made sure the system was working as efficiently as possible. Robert was polite, professional, and clearly cared about the quality of his work. Comfortly provided excellent service and left us confident in our system.

Yoan Manuel Ortega Gonzalez

Comfortly came to help with HVAC repair in Tequesta, and Mark was our technician. He was professional, knowledgeable, and very respectful. Mark quickly found the issue, explained it thoroughly, and had everything running again in no time. He also checked the ductwork, thermostat, and airflow to make sure nothing else would cause problems later. Mark went above and beyond, and Comfortly delivered great service at a fair price. I highly recommend them for anyone needing...Read More

Joshiry Peralta

We had Comfortly do our air conditioning installation in Wellington, and Jason was great. He explained the system options, helped us pick the right one, and installed it perfectly. Jason was polite, professional, and very detailed. Comfortly gave us excellent service.

Martha Cordero

We used Comfortly for AC installation in Wellington, and George exceeded expectations. He explained the different models, helped us pick the right system, and the installation went smoothly. George was professional, polite, and very knowledgeable. The whole Comfortly team was efficient, and they left the house spotless. Highly recommend their services.

Ernesto Villalonga